Bitlax Smart AI Technologies Inc. ("Bitlax Smart AI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI trading platform and related services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

This information may include:

Category	Examples	Purpose
Identity Information	Full name, username, date of birth	Account creation and verification
Contact Information	Email address, phone number, mailing address	Communication and support
Financial Information	Investment preferences, trading history, portfolio data	Service provision and personalization
Technical Information	IP address, browser type, device information	System optimization and security

1.2 Automatically Collected Information

When you access our platform, we automatically collect certain information about your device and usage patterns:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Trading activity and system interactions
• Log files and cookies

1.3 Third-Party Information

We may receive information about you from third parties, including:

• Brokerage firms and financial institutions
• Identity verification services
• Market data providers
• Analytics and advertising partners

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Provision

• Provide and maintain our AI trading platform
• Execute trades and manage your portfolio
• Generate personalized trading strategies
• Provide market analysis and recommendations

2.2 Communication

• Send account notifications and trade confirmations
• Provide customer support
• Send marketing communications (with your consent)
• Notify you of system updates and changes

2.3 Legal and Compliance

• Comply with regulatory requirements
• Prevent fraud and ensure security
• Conduct identity verification
• Maintain records as required by law

2.4 Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Optimize system performance

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and data storage providers
• Payment processing companies
• Identity verification services
• Customer support platforms
• Analytics and marketing services

3.2 Business Partners

We may share information with our business partners, including:

• Brokerage firms for trade execution
• Market data providers
• Financial institutions for account verification

3.3 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations
• Respond to legal process or government requests
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your personal information:

4.1 Technical Safeguards

• 256-bit SSL encryption for data transmission
• AES-256 encryption for data storage
• Multi-factor authentication
• Regular security assessments and penetration testing
• Secure cloud infrastructure with AWS/Azure

4.2 Administrative Safeguards

• Employee background checks and security training
• Role-based access controls
• Regular security policy updates
• Incident response procedures

4.3 Physical Safeguards

• Secure data centers with 24/7 monitoring
• Biometric access controls
• Environmental controls and backup systems

5. Your Rights and Choices

Under Australian privacy laws, you have the following rights:

5.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a structured, machine-readable format.

5.2 Correction

You can request corrections to inaccurate or incomplete personal information.

5.3 Deletion

You may request deletion of your personal information, subject to legal and regulatory requirements.

5.4 Restriction

You can request that we restrict the processing of your personal information in certain circumstances.

5.5 Marketing Communications

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Updating your account preferences
• Contacting our support team

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records

Specific retention periods:

Data Type	Retention Period	Legal Basis
Account Information	7 years after account closure	Regulatory requirements
Trading Records	7 years from trade date	Financial regulations
Communication Records	3 years from date	Business purposes
Marketing Data	Until withdrawal of consent	Consent-based

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

7.1 Types of Cookies

• Essential Cookies: Required for platform functionality
• Performance Cookies: Help us analyze usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with consent)

7.2 Cookie Management

You can manage cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect platform functionality.

8. International Transfers

Your personal information may be transferred to and processed in countries other than Australia. We ensure adequate protection through:

• Adequacy decisions by the Privacy Commissioner of Australia
• Standard contractual clauses
• Certification programs
• Other appropriate safeguards

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

• Email notifications
• Platform notifications
• Website announcements

11. Complaints and Contact Information

If you have concerns about our privacy practices, you can:

• Contact our Privacy Officer directly
• File a complaint with the Privacy Commissioner of Australia
• Seek resolution through our internal complaint process